Competition Format
Event structure.
Preparation
10 minYou receive a printed scenario card describing a business situation. Read carefully, identify the core problem, and outline your recommended approach. No outside materials allowed.
Role-Play with Judge
Up to 10 minThe judge acts as a business professional (customer, manager, or owner). You present your analysis and recommendations, field questions, and demonstrate your grasp of relevant performance indicators.
Transition / Wrap-Up
Included in 10 minConclude with a clear summary of your recommendations. The judge may ask 1–2 follow-up questions before scoring your role-play.
Performance Indicators
What you'll be tested on.
Service marketing and relationship building
Pricing and value communication
Customer satisfaction and retention
Digital marketing for automotive services
Sales process and follow-up
Inventory and parts management
How to Prepare
Preparation framework.
01
Master the Performance Indicators
Download the PI list for your cluster and BA Core from deca.org. Learn the definition of each PI and be able to apply it in a business scenario.
02
Build a scenario framework
Use a consistent opening structure: re-state the situation, state your recommendation, explain the reasoning, address any concerns. Practice until it's automatic.
03
Practice with sample scenarios
DECA posts sample role-plays on deca.org. Time yourself. Film your practice. Review your vocabulary and professionalism.
04
Take practice exams
Use the Practice Exams on this hub. Focus on missed questions and trace each one back to a specific PI.
05
Compete in chapter/district competitions
Nothing replaces reps. Use every qualifier to refine your scenario approach and test comfort under pressure.
Sample Scenario Themes
Representative topics.
Not official DECA scenarios, representative themes based on past competitions.
Increasing customer return rate at a service center
Launching a loyalty program for repeat customers
Addressing a negative online review campaign
Creating a service package to boost revenue per visit
Marketing electric vehicle service capabilities
Training staff on upselling service add-ons
Competition Tips
Notes from experienced competitors.
Understand the dealership business model: new car sales, used car sales, F&I, parts, and service.
Know how digital reviews and reputation affect automotive consumer decisions.
Be ready to discuss the shift to EVs and how it affects service departments.
Ready to prep for ASM?
Practice exams for Marketing · Review Marketing + BA Core performance indicators · Roleplay framework.