Explore the chapter

↑ ↓ to explore Enter to open · Esc to close
HospitalityIndividual Series

RFSM

Restaurant and Food Service Management Series

Competitors act as a restaurant manager or food service director in a full-service or institutional setting. Scenarios cover service quality, menu development, cost control, staffing, and guest experience in a more elevated dining context than QSR.

Prep Time

10 min

With Judge

10 min

PI Source

Hospitality + BA Core

Format

Roleplay + Objective Test

Who Should Compete

Students interested in fine dining, institutional food service, catering, or restaurant general management.

The Judge's Role

Restaurant owner, food service director, or corporate F&B manager

Competition Format

Event structure.

•

Preparation

10 min

You receive a printed scenario card describing a business situation. Read carefully, identify the core problem, and outline your recommended approach. No outside materials allowed.

•

Role-Play with Judge

Up to 10 min

The judge acts as a business professional (customer, manager, or owner). You present your analysis and recommendations, field questions, and demonstrate your grasp of relevant performance indicators.

•

Transition / Wrap-Up

Included in 10 min

Conclude with a clear summary of your recommendations. The judge may ask 1–2 follow-up questions before scoring your role-play.

Performance Indicators

What you'll be tested on.

•

Full-service restaurant operations

•

Menu design, costing, and engineering

•

Beverage management and service

•

Staff training and service standards

•

Food cost percentage and waste management

•

Guest experience and table turn strategy

•

Revenue and yield management

Browse all performance indicators

How to Prepare

Preparation framework.

01

Master the Performance Indicators

Download the PI list for your cluster and BA Core from deca.org. Learn the definition of each PI and be able to apply it in a business scenario.

02

Build a scenario framework

Use a consistent opening structure: re-state the situation, state your recommendation, explain the reasoning, address any concerns. Practice until it's automatic.

03

Practice with sample scenarios

DECA posts sample role-plays on deca.org. Time yourself. Film your practice. Review your vocabulary and professionalism.

04

Take practice exams

Use the Practice Exams on this hub. Focus on missed questions and trace each one back to a specific PI.

05

Compete in chapter/district competitions

Nothing replaces reps. Use every qualifier to refine your scenario approach and test comfort under pressure.

Sample Scenario Themes

Representative topics.

Not official DECA scenarios, representative themes based on past competitions.

Redesigning a menu to improve margins

Implementing a service standards training program

Handling a front-of-house staffing crisis

Developing a wine program for a casual dining chain

Addressing consistently low guest satisfaction scores

Building a catering revenue stream

Competition Tips

Notes from experienced competitors.

•

Know standard restaurant metrics: food cost %, prime cost, covers per server, RevPASH.

•

Be fluent in menu engineering quadrants (stars, plowhorses, puzzles, dogs).

•

Scenarios often involve both operational and guest-facing elements, address both.

Ready to prep for RFSM?

Practice exams for Hospitality · Review Hospitality + BA Core performance indicators · Roleplay framework.